Jayabaj Privacy Policy — Your Data, Our Responsibility

Jayabaj (jayabaj.app) is a trusted online gaming and betting platform in Bangladesh. We believe every user's personal data belongs to them — protecting it is our first and most important responsibility.

This Privacy Policy applies to the Jayabaj website, mobile app, and all related services. By using any Jayabaj service, you are considered to have read and accepted this Privacy Policy. If you do not agree with this policy, please refrain from using Jayabaj.

This Privacy Policy has been developed in accordance with the European Union's GDPR (General Data Protection Regulation), Bangladesh's Digital Security Act 2018, and international data protection best practices. We are committed to maintaining complete transparency with our users at all times.

Jayabaj only collects information that is strictly necessary to provide its services. We do not gather any unnecessary data. Below is a breakdown of the information we collect, organized into three main categories.

1. Personally Identifiable Information

The following information is collected during registration and the account verification process:

• Full name and date of birth
• Email address and mobile number
• Residential address
• National ID or passport number (for KYC verification)
• Selfie or photo (for identity verification)

2. Financial and transactional information

• Mobile banking number (bKash, Nagad, Rocket)
• Bank account number (where applicable)
• Crypto wallet address
• Deposit & Withdrawal History
• Betting and gaming transaction records

3. Technical and Usage Data

• IP address and device type
• Browser and operating system information
• Login time and location
• Cookie and session data
• Platform activity logs

Jayabaj uses your information only for specific, legitimate purposes. We never use your data for anything unnecessary. The primary uses are outlined in detail below:

Service operation and improvement

• Creating and managing your account
• Processing deposits, withdrawals, and betting transactions
• Providing bonus and promotional offers
• Providing customer support services
• Resolving technical issues on the platform

Security & Legal Compliance

• Fraud and money laundering prevention
• User age and identity verification (KYC/AML)
• Detecting and preventing unauthorized access
• Fulfilling lawful requests from law enforcement agencies

Personalized experience

• Recommending games based on your preferences
• Showing relevant promotions and offers
• Remembering your language and regional preferences

Contact

• Sending transaction confirmation messages
• Sending security alerts and account updates
• Notifying users of important policy changes

Jayabaj never sells your personal information to advertisers or third-party companies. However, in limited circumstances, sharing data with trusted partners may be necessary:

Sharing Information for Legitimate Purposes

• Payment processor: To process transactions via bKash, Nagad, Rocket, or bank transfer.
• Identity Verification Service: To complete the KYC process.
• Cloud service provider: For secure data storage.
• Law enforcement: Under court order or in the course of a lawful investigation.
• Audit Firm: For regular security and financial audits.

All third parties with whom data is shared are bound by strict confidentiality agreements. They may only use the data for the specified purpose and cannot share it with anyone else without Jayabaj's authorization.

Cookies are small data files stored in your browser. They help improve your browsing experience and ensure the platform functions correctly. Jayabaj uses the following types of cookies:

Cookie Controls

You have full control to disable all non-essential cookies. You can delete or block cookies at any time through your browser settings. Note that disabling certain cookies may limit some features of the platform.

Jayabaj uses industry-leading technology and practices to protect your data. Our security is multi-layered — if one layer is compromised, the others remain active.

Technical security

• 256-bit AES encryption: For all stored data.
• TLS 1.3 protocol: For data transmission.
• Two-Factor Authentication (2FA): An extra layer of protection for login.
• DDoS protection: To protect against server attacks.
• Firewall & IDS: To detect unauthorized access.

Organizational security

• Only authorized personnel have access to sensitive data.
• Independent security audits are conducted every three months.
• Security breaches are reported to the relevant authorities within 72 hours.
• All staff receive regular data protection training.

Jayabaj believes that you own your data. That's why you should have full control over your personal information. The following rights belong to you, and we fully uphold them:

• Right to access: You can request a complete copy of all the data we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or outdated information.
• Right to Erasure: You can request that your data be deleted under certain circumstances.
• Right to Restrict Processing: You can request that we stop using your information for certain purposes.
• Right to Data Portability: You can obtain your data in a machine-readable format.
• Right to Object: You have the right to object to the processing of your data for specific purposes.

To exercise these rights support@jayabaj.app-. Jayabaj will respond to your request within 30 days. In exceptional circumstances, this may be extended to a maximum of 60 days, in which case you will be notified.

Jayabaj does not retain any information longer than necessary. A specific retention period is defined for each type of data:

Once the retention period expires, data is automatically deleted or anonymized through secure methods so that no individual can be identified from it.

Jayabaj is strictly prohibited for anyone under 18. We do not knowingly collect personal data from minors. Age is verified at registration, and KYC documents are requested in any case of doubt.

If we discover that a minor has created an account, it will be closed immediately and all collected data will be deleted.

Jayabaj may update or revise this privacy policy as needed. For any significant changes:

• A notification will be sent to your registered email address.
• A prominent notice will be displayed on the platform.
• You will be notified at least 14 days before any changes take effect.

Continuing to use Jayabaj after any changes have taken effect will be considered acceptance of the updated Privacy Policy. The "Last Updated" date at the top of the page will always reflect the most recent change.

If you have any questions, concerns, or complaints about this privacy policy, please reach out to our data protection team. We are always ready to assist you in English.

• Email: support@jayabaj.app
• Live Chat: Click the chat icon at the bottom-right of the website
• Response Time: Usually within 24 hours

For answers to more general questions, visit our FAQ Page See our Responsible Gaming page also contains important information.